Privacy Policy for Clover Scales

Last updated: 25/03/2026

1. Introduction

Clover Scales (“we”, “our”, “us”) is committed to protecting your personal information and complying with the Protection of Personal Information Act (POPIA).
This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.cloverscales.co.za contact us, or use our services.

By using our website, you agree to the terms outlined in this policy.

2. Information We Collect

We collect the following types of personal information:

2.1 Information You Provide Directly

  • Name and surname
  • Company name
  • Email address
  • Phone number
  • Delivery or billing address
  • Enquiry or order details
  • Any documents or information you voluntarily submit

2.2 Information Collected Automatically

When you browse our website, we may collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages viewed and time spent
  • Referral URLs
  • Basic analytics data

2.3 Cookies and Tracking Technologies

We use cookies to:

  • Improve website performance
  • Analyse traffic
  • Enhance user experience

You may disable cookies in your browser settings, but some features may not function correctly.

3. How We Use Your Information

We use your personal information to:

  • Respond to enquiries
  • Provide quotations and process orders
  • Deliver products and services
  • Maintain customer records
  • Improve our website and services
  • Send operational or service‑related communications
  • Comply with legal and regulatory requirements

We do not sell or rent your personal information to third parties.

4. Legal Basis for Processing (POPIA)

We process personal information based on:

  • Your consent
  • Contractual necessity (e.g., fulfilling an order)
  • Legitimate interests (e.g., improving services)
  • Legal obligations (e.g., tax or regulatory compliance)

5. Sharing Your Information

We may share your information with:

  • Courier and logistics partners
  • Payment processors
  • IT service providers
  • Website hosting providers
  • Regulatory authorities (if legally required)

All third‑party service providers are required to maintain confidentiality and comply with POPIA.

6. Data Storage and Security

We take reasonable technical and organisational measures to protect your information, including:

  • Secure servers
  • Access controls
  • Encrypted communication channels
  • Regular system monitoring

However, no online system is completely secure, and we cannot guarantee absolute protection.

7. Your POPIA Rights

Under POPIA, you have the right to:

  • Request access to your personal information
  • Ask for corrections or updates
  • Request deletion where legally permissible
  • Object to processing
  • Withdraw consent
  • Lodge a complaint with the Information Regulator

Information Regulator (South Africa)
Email: complaints.IR@justice.gov.za

8. Data Retention

We retain personal information only for as long as necessary to:

  • Provide services
  • Meet legal obligations
  • Resolve disputes
  • Maintain business records

After this period, data is securely deleted or anonymised.

9. Third‑Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices of third‑party sites.

10. Children’s Privacy

Our website and services are not intended for individuals under 18.
We do not knowingly collect information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

12. Contact Us

For questions or POPIA‑related requests, contact:

Clover Scales
Email: jhb@cloverscales.co.za
Phone: 011 462 3216
Website: www.cloverscales.co.za